Property Rental FAQs for Global Travelers

Oasis Private Collection is “Home Meets Hotel,” the next generation of alternative accommodations designed 

for modern travelers, remote workers, and extended‑stay guests. We blend the consistency, service, and 

amenities of a great boutique hotel with the authenticity, value, and spacious comfort of staying in a private 

home. 

With a curated portfolio of 1,000+ professionally managed homes across 20+cities, Oasis offers a trusted, 

design‑forward alternative to traditional hotels and short‑term rentals. Every guest is supported by a  dedicated local Guest Experience Specialist who provides a warm welcome, resolves any issues quickly, and  shares insider recommendations on the best places to eat, explore, and unwind.  Oasis makes discovering a new city as seamless as staying in your own home-just with better service. 

We’re in 20+ cities across Latin America, the US, Europe and Middle East including favorites like  Austin, Barcelona, Buenos Aires, Madrid, Mexico City, London, Paris, Dubai and Rio.

It’s not easy for a home to make it to the Oasis portfolio. Only the best homes that meet our exacting standards are chosen. Our team carefully selects homes that are clean, comfortable, and are located in top neighborhoods. When you book with Oasis, you get the entire place to  yourself—not just a private room. Every home offers kitchen essentials, a bathroom and WiFi. They are also clutter-free, organized and clean. You’ll feel like you’re living in your own space,  not someone else's. 

Think of them as a local expert who there’s to make sure your stay goes smoothly. From check-in to check-out, they’re just a text or call away and ready to help with whatever you need. They can help you arrange transportation, provide local recommendations and answer any 

questions you may have about your home.

Safety is one of our top priorities. We carefully vet each and every one of our homes in person. We only pick homes in the best neighborhoods that are loved by locals. Zhen you stay with us, you’ll never be dealing with a stranger. A local Oasis team member will be available 24/7 to help with anything you may need. 

At Oasis, you enjoy the comfort and personality of a home with the consistency and service of a boutique hotel.  

Every Oasis home is professionally serviced before your arrival. This means:  

Freshly made beds with clean hotel‑quality linens  

Fluffy, clean towels ready for use  

Complimentary toiletries   

Free, reliable WiFi  

You’ll also have access to a Guest Experience Specialist, a local expert available 24/7 by text or phone to help with anything related to your home or neighborhood. 

Yes. All Oasis homes are professionally cleaned before check‑in and after check‑out. If you’d like additional cleanings during your stay, you can book them through our Guest  Experience team for an added fee. 

Certainly! We can enhance your stay with a variety of add‑on services, including:  

Airport transfers  

Daily housekeeping  

Pre‑arrival grocery and beverage stocking  

For rates or special requests, contact our Guest Experience team - they’re happy to help.  

Some Oasis homes welcome pets, though not all properties do. Our reservation team can guide you to the right pet‑friendly options. Send us a message at reservations@oasiscollections.com. 

We offer home rentals around the world, but Oasis is different in key ways:  

We handpick every home ourselves to meet high quality and design standards.  

Each property is pre‑inspected before your arrival to ensure everything is prepared and functioning perfectly.  

We add hotel‑style touches such as 24/7 assistance, personal check‑ins, premium linens, towels, toiletries, and more.  

Think of Oasis as the best parts of a private home stay—elevated with the reliability and service  of a boutique hotel. 

When you book a home with Oasis, you’ll never be dealing with a stranger or homeowner - only with Oasis team members. Our secure, encrypted platform keeps your payment and personal information safe. Please feel free also to refer to our reviews for real feedback from previous guests.  

Most of our homes require a minimum stay of seven nights. In some destinations, however, local laws and regulations require longer minimum stays of 28 or 30 nights. 

Minimum stay requirements vary by location and we strictly comply with all applicable local regulations. In certain cities, zoning or administrative codes do not permit short-term stays in 

residential homes. 

Our reservation team are happy to help if you’re having trouble finding a home that meets your 

needs. Email us at reservations@oasiscollections.com.

We accept all major credit cards including Visa, MasterCard and Amex.

The currency varies by destination. Bookings will be completed with the displayed price and 

currency. 

Payment is due at the time of booking and is 100% refundable 14 nights prior to arrival.

You will receive a confirmation email upon booking. The email will include your check-in date, check-out date, home address and additional information. 

Our reservation team are happy to provide you with the nearest intersection. Due to our privacy policy, we can only share the exact home address after your reservation is confirmed. 

Our standard check-in time is 4 p.m. Check-out is at 11 a.m. An earlier check-in and later check-out can be arranged for an additional fee, depending on availability. 

Reach out to one of our reservation team members at reservations@oasiscollections.com or +1 855 686 2747

Our policies vary by booking channel, but for direct bookings via our website, bookings are fully refundable with 14 days notice. Within 14 days, the booking is non-refundable up to the first 14 days of stay (and fully refundable for any portion of the booking beyond 14 nights).

Reach out to one of our reservation specialists at reservations@oasiscollections.com or +1 855 686 2747

Our policies vary by booking channel, but for direct bookings via our website, bookings are fully refundable with 15 days notice. Within 15 days, the booking is non-refundable up to the first 30 days of stay (and fully refundable for any portion of the booking beyond 30 nights). 

"We understand how important your home is to you. We take pride in making our home sharing process easy and worry-free. We take care of all the hard stuff: check-ins, bookings, marketing, cleaning, guest communication, billing, and a lot more.

Visit our owners page to find out why hundreds of owners choose to list their homes with us."

If you’re interested in listing your home with Oasis, fill out this form. One of our Owner Relations Specialists will review your application and be in touch shortly.

After you've submitted an application, you should hear back from one of our Owner Relations Specialists within a couple of days. If your home fits our needs, we’ll arrange a visit to ensure it’s in line with our standards.

We seek homes that meet the high standards of our guests. In order for a home to be listed with Oasis, it must be clean, clutter-free, thoughtfully designed and well-maintained. Homes should also have fast WiFi, comfortable beds and well-equipped kitchens. These are just a few of the things we look for. To find out if your home would be a good fit, fill out this form.

To subscribe to the Passport, fill out the information request form on this page, or email us at reservations@oasiscollections.com. We’ll answer any questions you have, and send you a payment link for the initial, 1-time, non-refundable Membership Fee of $295.

Currently Barcelona, Madrid, Milan, Paris, Rome in Europe; Bogota, Buenos Aires, Mexico City, Panama, Rio, Santiago and Sao Paulo in Latin America; Austin, Dallas, Houston, Miami and Nashville in the US. More exciting destinations coming soon!

Currently you can choose between approximately 400 homes, across the 17 participating destinations - view available homes here.

All homes have been thoughtfully selected, thoroughly vetted, and are serviced by Oasis’ on-the-ground teams.

1 month. You can start a stay on any day of the month (it doesn’t have to be the 1st of the month), but stays are measured in 1 month (30 night) increments). If you’re unable to complete a given stay, you will still be charged for the full month.

No, you can book an unlimited numbers of months in each property.

The cancellation policy for a given booking is that you may cancel up until 7 days prior to scheduled arrival with no penalty. Cancellation within 7 days will incur a penalty of 15 nights (50% of 1 month’s subscription fee).

If you wish to cancel your Passport subscription altogether, you may do so at any time. The only cost will be the loss of your $295 Membership fee.

There is no advance notice requirement. However, note that the further in advance you book, the more availability we’ll have.

No, you can book as little as 1 month at a time, and can book as few or as many months as you wish, during the 12-month membership.

No. You can mix and match property sizes and Tiers anyway you wish, and will be charged the corresponding rate for each stay. For example, you could choose a 1-bedroom home for the first month, and then move to a 2-bedroom for the second month. And you could choose a Tier 1 city (for example Buenos Aires) for the first month, then a Tier 3 city (for example Miami) for the second month, and so on.

We’ve been around since 2009, and created the “Home Meets Hotel” concept, as the first alternative accommodations company to implement hospitality brand standards on a global scale. You can learn more about our concept here and read about us in the press here.